​​Return Policy 

 

At SINESY STUDIOS we are committed to ensuring our customers are satisfied with their purchases. Please review our return policy below.

 

1. Reporting Returns

 

• All return requests must be reported within 14 days of receiving your order

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received

 

2. Damaged, Defective, or Incorrect Items

 

If you receive a damaged, defective, or incorrect item, please report it within 14 days by contacting us at sinesystudios@gmail.com 

and providing:

 

• Your order number

• Photo or video showing the damage, defect, or incorrect item

 

Once the issue is verified, we will contact you with further details. 

 

3. Return Shipping Costs

 

• Customers may be responsible for shipping costs associated with returning the item 

• We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item

 

4. Return Process

 

To initiate a return:

 

1. Contact us via [email/contact form] with your order number, a description of the issue, and any supporting documentation (photos/videos).

2. We will review your request and provide you with a return address and instructions if the return is approved.

3. Once the returned item is received and inspected, we will notify you regarding the status of your refund or replacement.

 

5. Exchanges

 

We only replace items if they are defective or damaged. If you need an exchange, please follow the return process outlined above.

 

6. Supplier-Specific Conditions

 

Please note that as our products are sourced from multiple suppliers, individual return conditions may vary. We will assist you in coordinating returns with the appropriate supplier where needed.

 

If you have any questions or concerns about this policy, please contact us at sinesystudios@gmail.com